Alex Ashton
Manassas, VA 20110
email: alexashton at gmail.com
http://vaalweb.com

Career objectives – short-term

  • Free-lance website setup
  • Content contributor in relevant areas of expertise
  • Copywriting and editing services
  • User manual and technical documentation services
  • Grow current web properties in terms of visitors, content, and revenue

Career objectives – long-term

  • Technical documentation, product management, UX/UI design
  • Continued growth of web properties
  • Continue writing, get published

Education

  • Arizona State University – BS Technical Communication/User Experience; anticipated graduation Spring 2020
    • Courses completed/enrolled:
      • TWC 301: Fundamentals of Writing for Digital Media
      • TWC 401: Fundamentals of Technical Communication
  • Northern Virginia Community College – AA Liberal Arts; graduated in Spring 2018
    • Summa Cum Laude: 3.85 GPA
    • Pi Kappa Theta honor society

Skills/Experience

  • Technical Support Management – 10 years
    • Support platforms: Remedy, Jira, ServiceNow
    • 8 years in ITIL environments, including an environment transitioning to ITIL
  • Technical Documentation – 8 years as secondary skill, 1-year primary skill/duty
    • Experience with: technical writing styles, AP style, citations, XML
    • Familiarity with: 508 compliance
  • UX/UI – 3 years supporting UX/UI and development teams and performing business analyst duties in support of such teams
  • Asset management – 3 years directly managing hardware assets of a global organization; 7 years working in a heavily managed organization and enforcing adherence to asset management policies
  • Technical recruiting – 9 years in a hiring manager capacity
    • 1 year of direct recruiting experience – authoring/editing position descriptions, resume screening, reference checks, phone screens, face-to-face, on-boarding
  • Microsoft Office Suite – expert level
  • Windows Server Administration – experience with Active Directory, Exchange, Office 365 (including a migration from Exchange to O365), RSA, SCCM, Great Plains, print services

Professional – Relevant

  • Founder – Vaal Web Properties – 2017-present
    • Business home for five active web properties owned and maintained by Alex Ashton
    • Content includes corporate website, personal website, t-shirt e-commerce store, travel guides and adult education resources.
    • Services offered: technical writing, manual writing, small business web design, marketing, SEO.
  • Technical Documentation Manager – eXtensia Technologies – August 2016-December 2016
    • Created and turned over end-user manual and engineering documentation for a hardware product developed by eXtensia Technologies for HID Global
    • Products used: Help & Manual 7, Adobe Creative Suite, Slate, GitHub, Jira, Microsoft Office, PHP Storm.
    • Skills used: HTML, CSS, XML, Linux commands, PHP
  • Global IT Support Manager – Liquidity Services – 2013-2016
    • Manager of IT Support field technicians located across the United States, England, and the Philippines; set up and maintained global asset management database to account for all IT assets company-wide; worked with vendors to negotiate contracts for IT hardware and software procurement; acted as a primary point of contact for C-level staff in the corporate office for IT needs; constant travel to field offices for projects and staff support.
  • Desktop Support Manager – L3 Communications/Unisys – 2006-2013
    • Managed desktop support team contracted to the White House/Executive Office of the President under the direction of the Office of Administration.
    • Interviewed, hired and led a team of 50 temporary staff in support of the 2008 presidential transition.
    • Acted as primary point of contact for VIP level support, up to and including the President of the United States.
  • Systems Administrator – URS Corporation (now AECom) – 2003-2006
    • Supported end users in primary office in Virginia, as well as secondary offices in Maryland and Ohio.  Supported a range of IT needs from computers, phones, and other desktop hardware to servers and network infrastructure.
  • Customer Service Agent – Verizon Data Services – 2003
    • Inbound telephone support for customer technical and billing needs.

Professional – Recent

  • Bartender – BadWolf Brewing Company – 2018
    • Bartender and manager on duty for two locations; open and close duties; assisted the company with winding down operations and selling off inventory as the main facility closed in April 2018.
  • Bartender – Brew Republic Bierwerks – 2017-2018
    • Bartender and manager on duty at a brewpub; perform open and nightly closeout duties, act as manager on duty to ensure staff schedule compliance and compliance with ABC laws and regulations.

Volunteer

IVHQ – 2016 – two-month project in Villa Allende, Cordoba, Argentina, repairing a municipal library which sustained extensive flood damage.

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